General Sales Terms And Conditions


General Legal Notice

These general terms and conditions of sale regulate in a comprehensive manner all purchase transactions and other services that may be offered, provided or carried out from the online shop located on the website www.perrelet. com owned by PERRELET SA ("PERRELET") with registered office at Rue Bubenberg 7, 2502 Biel/Bienne (Switzerland), registered with the Registre du Commerce du Canton de Berne, with IDE/UID CHE-107.491.208, Swiss TVA number: CHE-107.491.208 and intra-Community TVA number ESN0076967I and contact telephone: + 41 (0) 32 346 26 26, fax: +41 (0) 32 346 26 27, e-mail:



Regardless of the location from which purchases are made, the products offered on this website are only available for shipment to:

Germany: Except Heligoland Island, and Büsingen TerritoryGreece (Except Mount Athos)
Austria (Except Jungholz and Mittelberg)Hungary
BulgariaItaly: Except Livigno, Campione d'Italia and Italian shore Lake Lugano
Czech republicLatvia
Denmark (Except the Territory of Greenland and the Faroe Islands)Malta
SlovakiaThe netherlands
Spain (Except the Canary Islands, Ceuta and Melilla)Portugal
Finland(Except Åland Islands)Sweden
France: Except Overseas DepartmentsSwitzerland


The PERRELET.COM web shop only and exclusively carries out retail sales to end consumers, excluding sales to companies and/or professionals.

or any purchase for resale purposes it will be necessary to contact PERRELET's wholesale channel managers. Purchase orders placed on the website for an amount greater than FIFTEEN THOUSAND (15,000) EUROS may be suspended until PERRELET obtains additional information from the customer about the nature of the transaction, and may be cancelled if it is finally established that they are purchases for the purpose of resale.




Product Offering

The Products on sale are those available at the time of order confirmation by PERRELET.

PERRELET reserves the right to modify its offer at any time by adding new Products or removing others.

The Products are presented in accordance with the legal recommendations and as accurately as possible and PERRELET reserves the right to change the presentation of the Products at any time.

The photographs of the products are presented for descriptive and indicative purposes only and have no contractual value whatsoever. The specific characteristics of each product can be found in the corresponding descriptions on the website.

There may be differences between the Products delivered and those shown on the website. An exact representation of the Products on the website cannot be guaranteed due, in particular, to differences in colour finishes in Internet browsing software and/or device screens.



Orders may be placed 365 days a year, at any time, except at times when the service is suspended for maintenance or due to other commercial circumstances and/or force majeure.

All orders shall be deemed to be offers to purchase subject to these terms and conditions. PERRELET reserves the right to accept them if the requirements set out in these terms and conditions are not met.

Once an order has been placed, the system automatically generates a confirmation of receipt of the order. However, this confirmation does not imply automatic acceptance of the order, as PERRELET reserves the right to collect additional information, including information related to identity and address, to ensure both the correct shipment of the order and to ensure the absence of fraud related to transactions.

Any order placed through the website requires the creation of an account. During the purchase process, the selected Products are added to a basket so that the Customer has the opportunity to verify the details of his order and its final price, being able to make changes before the final acceptance of the order.

Orders sent to PERRELET by post, fax or any other means other than those indicated will not be taken into account.


Validation of orders

The order is firm and valid, for the Customer, from the moment PERRELET confirms the order, after validation of the payment and the notification to the Customer of the processing of the order.

PERRELET will send by e-mail, as soon as possible, a confirmation of the order with the substantial elements of the order (order number, Products ordered, place of delivery, etc.).

All Product orders are subject to availability. In the event of unavailability of one or more Products ordered, supply difficulties or lack of stock, PERRELET undertakes to contact the Customer by e-mail as soon as possible, informing him/her of the existence of any other substitute Product of the same quality and value.

In the event that the offer of a replacement Product is refused or is not possible, the user shall have the option of waiting until the Product is available or cancelling the order. PERRELET shall reimburse any amounts that may have been wrongly paid.



The PERRELET web shop only delivers within the territorial scope defined in these terms and conditions, without prejudice to the right to reduce or extend this at any time.

When the Customer places the order, the method and cost of delivery will be indicated. Delivery costs are specified before confirmation of the purchase, detailing the place of delivery, and the service that the Customer may choose. At present deliveries are free of charge.


Summary table:

DestinationPlace of deliveryFree ShippingDelivery times
Spain (Except the Canary Islands, Ceuta and Melilla)Home AddressYES2/3 Days
France: Except Overseas DepartmentsHome AddressYES2/3 Days
Italy: Except Livigno, Campione d'Italia and Italian shore Lake LuganoHome AddressYES2/3 Days
Germany: Except Heligoland Island, and Büsingen TerritoryHome AddressYES2/3 Days
Greece (Except Mount Athos)Home AddressYES2/3 Days
Austria (Except Jungholz and Mittelberg)Home AddressYES2/3 Days
BulgariaHome AddressYES2/3 Days
BelgiumHome AddressYES2/3 Days
Czech republicHome AddressYES2/3 Days
CyprusHome AddressYES2/3 Days
CroatiaHome AddressYES2/3 Days
SlovakiaHome AddressYES2/3 Days
SloveniaHome AddressYES2/3 Days
EstoniaHome AddressYES2/3 Days
Finland (except Åland Islands)Home AddressYES2/3 Days
Denmark (Except the Territory of Greenland and the Faroe Islands)Home AddressYES2/3 Days
LatviaHome AddressYES2/3 Days
LithuaniaHome AddressYES2/3 Days
LuxembourgHome AddressYES2/3 Days
MaltaHome AddressYES2/3 Days
The netherlandsHome AddressYES2/3 Days
PolandHome AddressYES2/3 Days
PortugalHome AddressYES2/3 Days
RomaniaHome AddressYES2/3 Days
SwedenHome AddressYES2/3 Days
SwitzerlandHome AddressYES2/3 Days
UsaHome AddressYES9/10 Days


On special dates such as Christmas, Epiphany, long weekends or special offers (Black Friday, Cyber Monday ....), there is no guarantee that delivery will be done on time, due to the volume of goods of the carriers.

PERRELET reserves the right to modify delivery times and the type of shipment without prior notice in special cases.

Under no circumstances will deliveries be made to P.O. boxes.


CANCELLATIONS: Orders that are confirmed and in the preparation phase cannot be cancelled.

Delivery of the product/s shall be considered to have taken place at the moment in which the user or a third party indicated by the user acquires material possession of the product. In the case of delivery of multiple goods ordered by the consumer and user in the same order and delivered separately, the day on which he or a third party indicated by him, other than the carrier, acquires material possession of the last of the goods.

The approximate delivery time for orders is indicated on the site or, in any case, shall not exceed 30 days from the date of confirmation of the order.

If, exceptionally, the delivery date cannot be met, the user will be informed of this circumstance and will be offered the option of continuing with the purchase by setting a new delivery date or the possibility of cancelling the order and obtaining a full refund of the price paid.

If the addressee is absent at the time of delivery, a notice will be left so that they can pick up the shipment at the place and within the deadlines indicated.

After this period has elapsed without collection, the shipment will be returned to PERRELET and the consumer will be responsible for contacting the Customer Service Department for possible re-delivery at the purchaser's expense.



If for any reason you are not satisfied with your order, you have a period of 14 days from the date of delivery of the order to return it.

Thus the buyer has the right to withdraw from the purchase within 14 calendar days of receipt of the order provided that it is communicated within that period, directly by the usual means of contact published on our website or by attaching the following form

Exempt from the right of withdrawal are those products that are not suitable for return for reasons of health protection or hygiene (earrings etc.) provided that they have been removed from their original packaging. Exceptions are also made for items that have been personalised or modified at the customer's request.


How to return an item

The return procedure consists of the following stages

Formulation of the return request:

To initiate the return process there are two options depending on whether you are a registered or unregistered customer:

Non-registered customer: If an order was placed without registering, the following steps must be followed:

You must access "Returns" and enter the e-mail address and the order number (enter the complete number, with letters and without spaces. Example: POFEST_COM20000000).

Enter a password to register your e-mail address and access your personal customer area.

Once in the customer area, go to: My Account > My Returns and follow the steps indicated.

Selection of the return method

To complete the return you can choose the option that is most convenient for you:

Home collection: A UPS delivery person will collect the return from your home.

Delivery to UPS Access Point: Deliver the package to the UPS Access Point of your choice.

Confirmation of the return request

Once the return request has been approved, the customer will receive a confirmation e-mail. A return label and delivery note will be attached to this e-mail. (You can also download the return label and delivery note from My Account > My Returns: My Account > My Returns).

The return label must be stuck to the top of the box in which the return will be made and the delivery note must be placed inside the box.


Cost of the return

DestinationHome Collection
Germany7.95 €
Austria7.95 €
Benelux5,95 €
Slovakia8,95 €
Slovenia8,95 €
Spain5,95 €
Estonia8,95 €
Finland8,95 €
France8,05 €
Ireland8,95 €
Italy6,95 €
Latvia8,95 €
Lithuania:8,95 €
Malta8,95 €
Portugal5,95 €
Switzerland5,95 €


Conditions of delivery:

The product must be returned in perfect condition, unused and in its original packaging, including the warranty booklet, labels and user manuals.

It is very important that the product(s) are returned perfectly packaged. If the product(s) are damaged due to inappropriate packaging, the return will not be accepted.

To ensure that the product arrives at our warehouse in perfect condition, we recommend that you reuse the box in which the product arrived. We also recommend that you fill it with protective paper to avoid knocks and scratches.


Consequences of withdrawal:

The return shipment to our warehouse is at the customer's expense.

Once the goods have been received in our warehouse and it has been checked that all the above conditions have been met, PERRELET will accept the return of the product and will proceed to reimburse the amount in accordance with the method of payment made.

If the return is not accepted, the product will be returned to the customer without refund.

If payment was made by credit card or paypal, the amount will be credited to the same credit card or paypal account.

Note: The refund will be made within a maximum of 14 days from receipt of the returned or exchanged goods in our warehouse.

Notwithstanding the above, PERRELET may withhold the refund until we have received the goods, or until the customer has provided proof of the return of the goods, depending on which condition is met first.

Please note that if you paid by credit card it is likely that your bank will not show the refund amount in your balance until the following month. does not admit shipments with postage due, in case of doubt, please contact our customer service.



The system will automatically display the payment methods available for your order. Check here for details and availability of each of the payment methods supported by our system:

- Credit or debit card

- Paypal

- Bank transfer

Credit or debit card

We guarantee that every transaction made on is 100% secure. All transactions involving the transmission of personal or bank details are carried out using a secure environment. PERRELET uses a server based on the standard security technology SSL (Secure Socked Layer). All the information you transmit to us travels encrypted through the network.

Likewise, your credit card details are not recorded in any database but go directly to the POS (Point of Sale Terminal of the Bank).

In an effort to provide greater security to credit card owners, we have incorporated the secure payment system known as CES (Secure Electronic Commerce) into our payment gateway. In this way, if you are a "secured" cardholder, you will always be able to make card payments in our shop.

In both cases, when paying by card you will always be asked for the following information: the card number, the expiry date, and a Validation Code that coincides with the last 3 digits of the number printed in italics on the back of your card, thus offering more guarantees about the security of the transaction.

If you have not yet received a personal password for exclusive use for Internet payments, we recommend that you ask your financial institution to register your cards with the Secure Electronic Commerce service. To do so, you can contact your bank.

Attention: Credit card fraud is a crime, and PERRELET will take legal action against anyone who makes a fraudulent transaction in our online shop.


PayPal allows consumers with an email address to send payments online securely, conveniently and cost-effectively. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. Paypal offers a service specifically designed for those who are not satisfied with traditional payment mechanisms.

For more information you can visit the Paypal website.

Bank Transfer

Regardless of the method chosen, the management of payments and/or claims in relation to the same is carried out for PERRELET SA by TIME LOGISTIC SL, a Spanish company with registered office at C/Velázquez 150, 3º 1ª 28002 Madrid (Madrid) and tax identification number B61756490.



The products purchased in PERRELET.COM benefit from:

The corresponding legal warranty, established by the legislation in force:

Example: In Switzerland, the Legal warranty of TWO (2) years established in articles 197 and following of the Federal Law of 30 March 2011 supplementing the Swiss Civil Code (Book V: Law of Obligations).

Example: In the EU, the minimum Legal warranty of TWO (2) years is laid down in Directive 1999/44/ of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees and in the various national regulations implementing this Directive. This is a minimum warranty period, it is possible that the national laws of your country offer more protection.

In addition, PERRELET.COM customers benefit from the THREE (3) year International Commercial Warranty provided by PERRELET SA, to the extent that it improves the conditions of the applicable legal guarantee and/or makes up for the lack thereof.

The commercial guarantee operates without prejudice to the legal warranty and other rights that as a buyer and/or consumer are foreseen in the current legislation of the country of purchase and are of obligatory compliance.

In order to invoke the Legal Guarantee, it is essential to present an invoice for any claim or request for exchange and/or return.

In order to invoke the Commercial Warranty with the manufacturer, it is also necessary to present the international Warranty Certificate stamped by an Official PERRELET retailer.

The warranty is excluded in case of improper modifications or repairs of the products and for any damage caused by incorrect handling.

Defects or damage due to improper use, use or handling of the material or wear and tear caused by normal use are not covered by the warranty. The warranty does not cover ordinary wear and tear of consumables (accessories, etc.) delivered with the product,

Non-compliance with the instructions for use and/or maintenance, the replacement of parts or the use of consumables that modify the original specifications may also result in the loss of the warranty.

Any loss in the functionality of the articles, due to the limitations of their design, are also excluded from the coverage of this warranty.

Any repair, crediting or replacement shall be carried out within a maximum period of 3 months. In the event that it is technically impossible for our after-sales service to determine whether a defect or fault is due to manufacturing or incorrect use, the article will be sent to the manufacturer, so that its Technical Assistance Service (TAS) can determine the cause of the deterioration and determine whether or not it is covered by the warranty.

If PERRELET's after-sales service provides a warranty service, a 12-month warranty is granted on the repaired parts or on the replaced product; if the initial warranty period is longer, the latter will apply. In case of repair of a product after the expiry of the conventional warranty, the latter is extended by six months on the repaired parts from the date of repair.

Attention: If on receipt of the order, before the product is used, you find any defect or fault in what you have received, you will have to contact us through the Customer Service Department, we will ask you for a photo of the defect and we will take care of collecting the product, once we receive it, we will proceed to exchange or replace it immediately or, if this is not possible, we will refund the money.

For any repair service, not covered by the warranty, we will issue a deposit receipt and a quote prepared by the official SAT of the brand, indicating the amount of the repair which must be subject to prior acceptance. Likewise, any variation in the same will be previously communicated for confirmation.

Attention: Shipping to the repair centre is at the customer's expense. The return shipment is free of charge if the product is covered by the warranty. The return shipment is also free of charge if the repair is not covered by the warranty and you decide not to accept the repair quote.



The prices of the Products are in Euros, except for deliveries to Switzerland, which are in CHF. For sales in SWITZERLAND, all indirect taxes related to the sale of the Products are included, including V.A.T. Likewise for sales destined for the EU. Sales in any country outside the EU, with the exception of Switzerland and the USA, do NOT include any customs clearance costs, customs duties, indirect import taxes, etc. that may be applied by the county’s customs system, which in any case shall be for the account of the user/customer.

Unless otherwise indicated, the prices shown do not include preparation and shipping costs, which will be properly detailed prior to the confirmation of the order by the Client.

PERRELET reserves the right to modify the prices of its Products. In any case, the price conditions in force on the date of validation of the order by the Customer shall apply.

The prices displayed on may be revised and modified if conditions so require at any time.


Products on sale

All products that promotes at a special price will be displayed on the website with the following information: offer price, regular price, discount percentage and end date of the offer or promotion. These offers will be available until the date indicated, except when stocks run out, in which case the product will automatically disappear from the website.

The offers cannot be combined with other offers, packs, discounts or special promotions in force. The offer with the highest discount will always apply.

Any pack is considered as a special promotion and is not subject to any other discount.



Intellectual property of the contents of the website

All intellectual property rights of the contents of this website such as texts, graphics, photographs, logos, icons, images, graphic design, source code, applications, video, audio, etc., are the exclusive property of PERRELET and PERRELET has exclusive rights to exploit them.

It is reserved exclusively to PERRELET, any use, which involves the copy, reproduction, distribution, transformation, public communication or any other similar action, of all or part of the contents of the website, as well as this itself, so that no user may carry out these actions without the prior written permission of PERRELET.

The user shall not make any improper use of the website by intentionally introducing viruses or any other material that may be harmful or damaging. The user shall not attempt to gain unauthorised access to this website, the server on which it is hosted or any server or database related to this website.

In the event of non-compliance by the user with this clause, PERRELET will be obliged to inform the competent authorities as said non-compliance could lead to the commission of infringements as defined in the applicable regulations.


Industrial property of trademarks and distinctive signs

All trade names, trademarks or distinctive signs of any kind contained in this web site are protected by law, and PERRELET is either the owner or the holder of legitimate rights over them.



PERRELET is liable for the fulfilment of its own legal and contractual obligations resulting from the execution of these terms and conditions. In return, the user is responsible for the fulfilment of his own obligations under the same terms.

o the extent that PERRELET suffers any damage as a result of the actions and/or omissions of third parties in connection with these terms and conditions, PERRELET reserves the right to take appropriate action against these third parties.

PERRELET is not liable for any failure or delay in the fulfilment of any of the obligations assumed, when such failures are due to events beyond the reasonable control of the company.

Events beyond the reasonable control of PERRELET include (the following list is not exhaustive):

a. Strikes, lockouts or other industrial action.

b. Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparation for war.

c. Fire, explosion, storm, flood, flood, earthquake, subsidence, epidemic, or any other natural disaster.

d. Impossibility of the use of trains, ships, aircraft, motor transport or other means of transport, public or private.

e. Impossibility of using public or private telecommunications systems.

f. Acts, decrees, legislation, regulations or restrictions of any government or public authority.

g. Any security intrusion (viruses, computer attacks, etc.) that compromises the service or the security of users.

h. Technical and operational reasons that make it necessary to temporarily suspend or cancel the service.


In the event of the occurrence of any of the causes that give rise to a situation of Force Majeure, there will be a period of extension in the deadline for the fulfilment of the obligations of the same duration as the duration of the Cause of Force Majeure.


Technical aspects

PERRELET. assumes no liability that may arise from technical problems or failures in computer equipment, not attributable to our Company, which occur during connection to the Internet, as well as damage that may be caused by third parties through illegal interference beyond the control of PERRELET.

We are also exonerated from any responsibility for possible damages that the user may suffer as a result of errors, defects or omissions in the information we provide when it comes from outside sources.

Connection to the website is at the user's own risk. PERRELET declines all responsibility that has to do with the connection to the internet and the telecommunications network in general. The user is solely responsible for the protection of his equipment and the applications and data installed or stored on it, and the user shall take the necessary measures for its defence and protection.

The computer systems of PERRELET, will store the computer records of orders, electronic communications inherent to the same, and invoicing, constituting means of proof of its reality, and content.


Website content and links

PERRELET. is not responsible for the misuse of the contents of its website, being the sole responsibility of the person who accesses or uses them.

Nor does it assume any responsibility for the information contained in the web pages of third parties which may be accessed via links or search engines from the web page.


Exchange or dissemination of information

PERRELET declines all liability arising from the exchange of information between users through its website. In particular, we are not responsible for the use of the website by minors in the event that the content accessed may offend the sensibilities of minors.


Updating and modification of the website

PERRELET reserves the right to update, modify or delete the information contained in its web site, and the configuration or presentation of the same, at any time, without prior notice, and without assuming any responsibility for it.



Typographical errors

PERRELET is not responsible for typographical errors in prices, promotions, offers, promotional gift cards or promotional conditions in general.

In the event of any error of this type occurring at any time, beyond the control of PERRELET, PERRELET will immediately proceed to correct it.

If there is a typographical error in any of the prices or promotions shown and a customer has made a purchase decision based on this error, we will inform the customer of this error and the customer will have the right to cancel the purchase without any cost on their part.



In compliance with the provisions of the General Data Protection Regulation -GPRD- (EU Regulation 2016/679) and the national regulations adapting the same, as well as the Swiss Federal Data Protection Act -DSG- and the Ordinance on the Federal Data Protection Act -VDSG-, PERRELET informs its customers that any personal data provided will be included in an automated personal data file, created and maintained under the responsibility of PERRELET SA as the party responsible for the file.

Access to the pages through which PERRELET customers consult personal data, request additional information or contract any of the products offered is always done through a secure line.

PERRELET guarantees the security and confidentiality of the data provided. In this way, it undertakes to comply with its obligation of secrecy of personal data and its duty to protect them and take all necessary measures to prevent their alteration, loss, treatment or unauthorised use.

Interested parties may exercise their rights of access, rectification, deletion, portability, limitation and opposition to processing or any other right recognised by the applicable regulations, by proving their identity by means of a request indicating the reference "Protection of personal data" and addressed to:

Postal address: Rue Bubenberg 7, 2502 Biel/Bienne (Switzerland).

Electronic communication:

Data Protection Officer:

If you believe that the company has not processed your personal data in accordance with applicable law or that you have not obtained satisfaction in exercising your rights, you may lodge a complaint with the national data protection authorities in your EU country of residence ( or with the Swiss Federal Data Protection and Information Commissioner -FDPIC- ( for Swiss residents.

Please see our privacy policy and our cookie policy.



Partial invalidity

If one or more provisions of these terms and conditions are declared invalid by virtue of a law, regulation or following a final decision of a competent jurisdiction, the remaining provisions shall retain their full force and scope of application.

Absence of waiver

The fact that one of the parties has not demanded the application of any clause of these terms and conditions, either permanently or temporarily, shall in no case be considered as a waiver of rights.


PERRELET reserves the right to modify these Terms and Conditions. Any new version of these Terms and Conditions will be published on the website.

The version of the Terms and Conditions available on the Site at the time the order is placed shall prevail, for the purpose of regulating the order, over any other version of the Terms and Conditions.


These terms and conditions and the order summary transmitted to the Customer form a contractual whole and constitute the entirety of the contractual relations established between the parties.



Legislation and jurisdiction

These general terms and conditions of sale shall be interpreted and applied in accordance with current Swiss legislation, without prejudice to other mandatory rules and/or regulatory systems that may be of preferential application.

Similarly, in the event of a dispute, the courts and tribunals of the Swiss legal system shall have objective, functional and territorial jurisdiction at any given time.

Online dispute resolution platform

Without prejudice to the provisions of the previous paragraph, for the alternative resolution of consumer disputes in the EU area, (Online Dispute Resolution in Consumer Matters in accordance with Art. 14.1 of EU Regulation 524/2013), PERRELET informs that it is a member of the online dispute resolution platform which is available at the following link